FAQs
- Nappies
- Wipes
- Nappy cream (named)
- Teething gels or rings
- Beaker or bottle (if your baby is on formula milk the powder should be in measured amounts and water in the bottle. Staff will mix / heat at time required)
- Comforters if required (dummies should be named and in a named pot)
- Blanket for sleep time
- Sun cream (named)
- Sunhat
- Small bag with a change of clothes (no carrier bags or drawstring bags)
We advise that all parents clearly label their child’s belongings with their names in full to ensure that their things do not get mixed up with other children’s belongings or even get misplaced.
All children are individuals, as are all parents. What works for one family may not work for another, so we will discuss with you the best way to go about settling in your child.
We feel the handover period should be simple and as quick as possible once your child has completed his/her initial settling in period. This will enable your child to establish a good routine.
In the unlikely event that you are unable to collect your child from the nursery at the agreed time and you have not informed us of any alternative arrangements then every attempt will be made to contact you. If we are unsuccessful then we will contact the nominated emergency contact person and request that they collect your child as soon as possible. Two members of our staff will remain with your child until he/she is collected. You will be invoiced £15.00 for every 15 minutes (or part of) you are late. Cash payments only.
We recommend that your child does not bring in toys or any other belongings from home. This can cause minor disputes over sharing with the other children and also things can easily be misplaced or damaged. However, we will allow certain belongings such as comfort aids or books to aid activities but these should be handed over to a member of our staff. Please make sure all belongings are clearly labelled.
We are happy to assist parents with their child’s toilet training if they are at the stage where we feel they are ready. We do suggest additional clothes are brought in, in case of any accidents. Must be started for one week at home first.
Pull ups are very similar to nappies so we will not use them. If we feel your child is not ready to be toilet trained then we will request parents go back to using nappies. We will try toilet training your child again at a later date. Please see toilet training policy.
Great emphasis is placed on security and nobody is allowed into our nursery if they are not known by any member of our staff. We have an extensive CCTV system in operation to ensure maximum security.
We use an online system called Ovivio and at the end of each day a daily summary will be sent to you via email. This can also be accessed via the Ovivio Parent app. The app can be downloaded from your app store and also allows you to update information and share observations of your child with the staff. You can also discuss your child’s day upon collection.
Parents are welcome to call throughout the day to see how their child is.
If your child is unwell before they arrive, we would strongly advise you to keep them away from nursery until they are fit to return.
If your child becomes unwell whilst at nursery, a member of staff will inform you and ask you to come and collect your child. This will reduce the risk of infection spreading to the other children and keep illness to a minimum level.
The nursery staff will be able to administer medications prescribed by your GP or a pharmacist providing the medication is clearly labelled with the child’s name and relevant information and your child has received the first 24 hours full dosage.
Occasionally we may go on trips that the children have shown an interest in i.e. going to the park, shops or for short walks in the local area. By taking the children on these trips, this will help extend their learning and development. All trips will be planned for and parents/carers will always be advised before these trips occur.
Fees are still payable if your child is away from nursery due to sickness or away on holiday.